Shelton takes the privacy of our customers very seriously. This Privacy Statement describes the information we collect about you, why we collect it and how it is protected and used. As described below, all of your personally identifiable information is used only by Shelton. We do not share your information with other companies.
If you have further questions regarding this Statement, please contact us:
- by email at: service@sheltonclothing.com and include your name and telephone number or email or postal address so that we can contact you.
- by letter to: Shelton, Privacy Director, 451 Jersey Ave, Jersey City, New Jersey 07302, making sure to include your name and mailing address or telephone number so that we can contact you.
The Personal Information We Collect
We collect only the Personal Information you voluntarily provide to us. "Personal Information" includes your name, email and postal addresses, phone and credit card numbers only when you place an order online or by phone, request a catalog, or participate in a contest. We do not collect your personal information when you contact us through our customer service contact form.
How We Use Your Personal Information
We use your Personal Information to respond to and fulfill your requests for Shelton products and services and to market our products and services, including:
- to send you new product updates via email
- to send you our catalog or special offer via postal mail
- to contact you about the status of or to obtain additional information about your order
- to improve our web site, customer service and merchandise selections
We Do Not Share or Sell Your Personal Information
We do not share any of your personal information for use by other companies. We may use an email delivery service for sending new product updates to our customers; this service does not view your personal email address and ensures its strict privacy. We use this service for speed of delivery, reporting features and the clean up of undeliverable addresses. We may use a phone answering service when our call volume is high, this service has the authority from Shelton to transmit messages and/or order information to Shelton. Any service we use must ensure the privacy of your information.
How You Can Control the Use of Your Personal Information
We want to communicate with you only if you want to hear from us. If you prefer not to receive new product updates from us, please let us know by unsubscribing on our website at: www.sheltonclothing.com/request_catalog/ and click on the unsubscribe link, or by writing us at: Shelton, Privacy Director, 451 Jersey Ave, Jersey City, NJ 07302. You can update your Personal Information, remove your email address from our email list or remove your name from our catalog mailing list. To update your Personal Information or request to receive only certain information from Shelton, email us at: service@sheltonclothing.com
Please also note that when you purchase from us, we will continue to confirm your order by e-mail. In addition, we may also need to contact you via phone, email or postal mail with other questions regarding your order.
How You Can Control Email Communications You Receive From Us
We use ‘Double-Opt In’ procedures to ensure the authenticity of your submission when you request a catalog. If at any time you change your mind you can opt-out/unsubscribe. Each product update or promotional email we send you has an unsubscribe link at the top of the page. We also prominently display our unsubscribe link on our Request Catalog page. You may also send a request to opt-out/unsubscribe to: service@sheltonclothing.com
There are known methods that spammers can use to hide their identity by using other people's email address to send out emails. If you have any question about the genuineness of an email you receive that appears to be from Shelton, contact us at service@sheltonclothing.com and do not furnish personal information in response to the email.
Our Use of Gifs and Cookies
Our website is not set up track, collect or distribute personal information not entered by visitors. Our site logs do generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our sites. This information is used for internal purposes by technical support staff to provide better service.
A cookie is a small data file that allows us to understand viewers traffic patterns, personalize your shopping experience and speed the check-out process. We use cookies but do not store personally identifiable information in your cookie. We use clear gifs in our HTML-based emails to let us know which emails the recipients have opened. Your browser must be set to accept cookies before you can place an order at sheltonclothing.com.
We use cookies to track the items you placed in your shopping cart during a single shopping session and to enable us to provide better service to you by maintaining your shopping cart between visits (so you don’t have to enter each item again).
We use cookies to help us understand our web site traffic patterns to determine our visitors’ interests and needs. This helps us identify ways to improve our site by adding products and services that visitors have indicated by their preferences.
How We Strive to Protect Personal Information
Protecting your order information is very important to us. We use Secure Socket Layer (SSL) technology to protect your online order information as it is transmitted over the internet. SSL technology is the industry standard method of communicating secure online transactions and is built into most major browsers. The secure mode begins when you begin to the first stage of the checkout process (entering shipping and billing information). To ensure you are in SSL (Secure Socket Layer) or secure mode for your transactions, look at the address of the page. Secure pages will usually appear with an address that begins with https:// instead of the standard http:// - again, this mode will begin once you begin the checkout process. All information, once on our server, is protected from any external intrusions. Once your order is processed, we will not retain your credit card number in our online systems.
Updates to this Statement
We will update this Statement from time to time to reflect changes in our business. If we change how we use your Personal Information or the purposes or entities for and to which we disclose your Personal Information we will post the policy change notification on our web site.
Our current Statement was last updated November 23, 2006.
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